Being customer-centric for GDM means being able to anticipate our customers’ needs and quickly implement the most effective actions to generate value.
Maximize the operational performance of your equipment during start up, commissioning and production ramp-up.
The Asset Protection Services (APS) is a customized service contract for newly supplied GDM machines, covering production support activities as well as maintenance activities and the supply of spare parts. Part of APS, Line supervision leads to improved root cause analysis and better line understanding, driving line OEE maximization through better asset utilization, resulting in less waste.
Our Asset Protection Services allow to:
On site support with field service engineers to help customers in machine startup after commissioning: GDM skilled technical staff will support you in maximizing production and operations.
GDM Remote Assistance represents a huge step forward leveraging internet potential and capabilities of mobile devices.
It allows us to be closer to our customers: through a single click, our experienced technician will be able to make a quick diagnosys and solve the issue.
Thanks to high-quality quality audio and video, we can now provide real time diagnosis and troublshooting, exactly as if we were right besides you - without the need of a physical presence.
For more information on how to get advanced support, contact your Customer Service Specialist to get access to our Ticketing portal!
The creation of a manufacturing facilities network enables to collect and use production information, optimize performances and continuously monitor them. Machine audit resulting in a structured reports with all the advices and action plan to improve machine performance and return to original machine conditions.
Click here to know more about your access point to our Services!
Line supervision leads to improved root cause analysis and better line understanding, driving line OEE maximization through better asset utilization, resulting in less waste. The key for ROI maximization is to focus on losses rather than on effectiveness, to define the true caused of low performances as set up and adjustment, equipment breakdown, idling, short stoppages, speed losses, start-up quality and process quality.
