Being customer-centric means anticipating your needs and implementing effective actions that generate more value for your business.

Maintenance Services

Minimize your unplanned equipment downtime and protect your investment with our range of Maintenance Services.

Maintenance Services

Incident Management & Troubleshooting

Through our First Aid Service, GDM qualified technical team is available to support you in solving issues, whenever they occur.

How can we help you?

*Service Helpline is available for our customers on: Mon-Fri 8-24 CET and Sat-Sun 12-24 CET. The GDM Ticket that will come accordingly, is issued pursuant to the Terms and Conditions published at this link.

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Remote assistance services

Remote Assistance Services

GDM Remote Assistance Services enable our qualified technical team to connect to your GDM Remote Assistance System (RAS) or through augmented reality software for fast troubleshooting, effective and secure communication, cost-efficient and quick diagnosis. All the advantages of having us by your side, even from a distance.

GDM Remote Assistance Services provide:

  • Customer controlled access
  • Access to machine network for real-time diagnosis and troubleshooting
  • Support to local technicians through augmented reality
  • Remote machine software and documentation updates
  • Machine software and parameters backups
Maintenance Services

Technical Services

In any case that requires on field intervention, our expert technicians will be promptly available at your facility to help you keep your machine in the best possible operating condition.

Maintenance Services


Backup units are pre-assembled replacement units for “fast restart”.

Replacing the unit in use with the interchangeable one facilitates getting quickly back into production. The removed unit can then be overhauled off-line, while the machine is still in production.

Contact us to evaluate together eligible units on your asset. 

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