Services

Services

Being customer-centric for GDM means being able to anticipate our customers’ needs and quickly implement the most effective actions to generate value.

Production Support Services

Maximize the operational performance of your equipment during start up, commissioning and production ramp-up.

Asset Protection Services

Asset Protection Services

The Asset Protection Services (APS) is a customized service contract for newly supplied GDM machines, covering production support activities as well as maintenance activities and the supply of spare parts. Part of APS, Line supervision leads to improved root cause analysis and better line understanding, driving line OEE maximization through better asset utilization, resulting in less waste.

Asset Protection Services

Our Asset Protection Services allow to:

  • increase machine availability and to mantain it stable
  • reduce learning curve period, through technical training
  • spare parts management and preventive maintenance programs
  • increase customer troubleshooting capabilities through dedicated training
Production Assistance

Production Assistance

On site support with field service engineers to help customers in machine startup after commissioning: GDM skilled technical staff will support you in maximizing production and operations.

Remote Assistance

Remote Assistance

GDM Remote Assistance represents a huge step forward leveraging internet potential and capabilities of mobile devices.
It allows us to be closer to our customers: through a single click, our experienced technician will be able to make a quick diagnosys and solve the issue.

Remote Assistance: Right There, Right Away

Thanks to high-quality quality audio and video, we can now provide real time diagnosis and troublshooting, exactly as if we were right besides you - without the need of a physical presence.

For more information on how to get advanced support, contact your Customer Service Specialist to get access to our Ticketing portal!

Audit - Machine Performance Analysis

Audit - Machine Performance Analysis

The creation of a manufacturing facilities network enables to collect and use production information, optimize performances and continuously monitor them. Machine audit resulting in a structured reports with all the advices and action plan to improve machine performance and return to original machine conditions.

Line Performance Analysis

Line Performance Analysis

Line supervision leads to improved root cause analysis and better line understanding, driving line OEE maximization through better asset utilization, resulting in less waste. The key for ROI maximization is to focus on losses rather than on effectiveness, to define the true caused of low performances as set up and adjustment, equipment breakdown, idling, short stoppages, speed losses, start-up quality and process quality.